Data We Collect
Sedgwick collects information through the Site on behalf of AIG related to certain insurance products offered by AIG through Mastercard International Incorporated. Information collected may include without limitation personally identifiable information such as name, address, telephone number, e-mail address, social security number, account number and information related to medical history or treatment. Providing your personal information is optional however failure to provide the information requested may result in a delay in the processing of your claim/request.
Use and Disclosure of Personal Information
Sedgwick, the data processor, discloses information collected through this Site to AIG, the data controller.
The information collected through the Site is used by AIG to process and administer claims for insurance products offered by AIG through Mastercard International Incorporated. These insurance products may include:
- Travel Inconveniences and Medical
- Rental Collision and Loss Damage Waiver
- Purchase Protection
- ATM Robbery
- Mobile Phone Protection
- E-Commerce Protection
- Gadget Protection
- Identity Theft Insurance
- Extended Warranty
Mastercard is neither a licensed insurer nor a licensed insurance intermediary, and does not sell, solicit, nor provide advice on insurance products. Any insurance claim filed pursuant to your Mastercard sponsored insurance program on this website will be evaluated by AIG or their authorized local representative and, if accepted, will be paid by AIG.
If personal information you have submitted through the Site is no longer accurate, current, or complete, and you wish to update it, please send an e-mail to:
We restrict access to personal information collected about you through the Site to individuals who need to know that information to provide services to you or in the course of conducting our normal business operations. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the Site.
Transfer of Data to the United States
If you are visiting our Site from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services, you understand and consent that your information may be transferred to our facilities and those third parties with whom we share it as described in this Statement.
Acknowledgement and Consent
Please feel free to contact Sedgwick with any comments, questions or suggestions you might have regarding the Site or information practices described in this Statement. You may send us an e-mail at email@example.com
CALIFORNIA PRIVACY RIGHTS (effective January 1, 2020)
Data Subject Rights – California Residents
If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification.
Right to Deletion of Personal Data
California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Sedgwick may not delete some or all requested personal data as allowed or required by applicable law.
Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices
You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive the specific pieces of personal data that we have collected about you.
You may also request to receive:
• the categories of personal data that we have collected about you,
• the categories of personal data that we have disclosed for a business purpose,
• the categories of sources from which we collected the personal data,
• our purposes for collecting that personal data, and
• the categories of parties with whom we share your personal data.
Right to Opt-Out of Sale
We do not, and do not intend to, sell your personal data.
Right to not be Discriminated Against for Exercising CCPA Rights
We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above.
Do Not Track
We treat the data of everyone who comes to our site in accordance with this Privacy Notice, regardless their “Do Not Track” setting.
Click here to make a request for data, deletion or do not sell
If you have questions about this Privacy Notice or about Sedgwick’s privacy practices, please contact our privacy team via e-mail at firstname.lastname@example.org or by post at 8125 Sedgwick Way, Memphis, TN 38125
For questions relating to the administration of your claim you may contact AIG at:
|Bahrain - 973 1758 2689 or 8000 6604 (toll free)||MEA.Mastercard@aig.com|
|Egypt - 0800009473 (toll free)||MEA.Mastercard@aig.com|
|Jordan - 962 65 623 3000||MEA.Mastercard@aig.com|
|Kenya - 254 20 3676000/6302 or 0800722760 (toll free) or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Kuwait - 965 999 93142||MEA.Mastercard@aig.com|
|Lebanon - 961 1 788 134||MEA.Mastercard@aig.com|
|Mauritius - 00 230 207 3500 or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Morocco - 212 5 22957676||MEA.Mastercard@aig.com|
|Nigeria - 234 700 24426 68228 or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Oman - 800 77174 (toll free)||MEA.Mastercard@aig.com|
|Pakistan - 92 21 3241 6022 to 26 Ext. 232 & 370 & 224||MEA.Mastercard@aig.com|
|Qatar - 974 4 496 7441||MEA.Mastercard@aig.com|
|South Africa - 2711 547 2066 or 0800991730 (toll free)||MEA.Mastercard@aig.com|
|Tanzania - 255 22 213 8058 or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Tunisia - 216 71 18 40 00||MEA.Mastercard@aig.com|
|UAE - 971 4 509 6103 or 800035704308 (toll free)||MEA.Mastercard@aig.com|